Question 1

Which industries do you cater to?

Accepted Answer

We're here to lend a helping hand to a wide range of businesses. Whether it's Finance & Accounting, Insurance, Marketing & Advertising, Consulting, IT & Technology, Real Estate, Legal, or any other field where tasks can be coordinated offshore, you can count on us to cover your needs.

Question 2

What's included in your pricing and packages?

Accepted Answer

Our pricing page outlines the starting hourly rates for our Digital Buddies, covering labor, necessary tools, employee benefits, collaboration tools, and relevant softwares. Clients are required to pay upfront for the initial three-month lock-in period and will subsequently be billed on a monthly subscription basis. Book a free consultation to speak with one of our team members and discover more about our pricing framework.

Question 3

How can we process payments to you?

Accepted Answer

For our lock-in period, we accept payment via Visa or Mastercard. However, for our month-to-month payment option, we process payments via direct debit and send invoices through QuickBooks. We strive to make payment options convenient for our customers and ensure transparency in our billing processes. If you have any questions or concerns regarding payment methods, please do not hesitate to reach out to our customer service team.

Question 4

How does the onboarding process work with Digital Buddy service?

Accepted Answer

Once a client has signed up for our Digital Buddy service, we will schedule a video meeting to discuss the step-by-step process of transitioning tasks to be done by our Digital Buddy. During this meeting, we will also go over a checklist of requirements and set daily, weekly, and monthly KPIs. Clients will also have the opportunity to meet the assigned Digital Buddy during this meeting. We strive to make the onboarding process as seamless and transparent as possible to ensure our clients feel confident in our services.

Question 5

What time zone do you operate in?

Accepted Answer

Your Digital Buddies will operate within your preferred time zone, with full-time employees typically working 9 hours, including a 1-hour lunch break, while part-time staff work 4 hours per day.

Question 6

Is it possible to onboard part-time Digital Buddies?

Accepted Answer

Absolutely, we can offer part-time Digital Buddies who usually work 4 hours daily or 20 hours weekly.